Similan Islands by Speed Catamaran Once

Rain alone is not a reason to cancel a tour. Tours are only cancelled if there is an official storm warning. This can be issued at any time — the day before, on the day of the tour, or even after departure from the pier by boat. This applies only to sea tours. In such cases, we offer a full refund of your deposit with no deductions or the option to reschedule the tour for a more convenient date.

To book a tour, we kindly ask you to provide the following information: – Your hotel name – Room number – Full name (for the booking) – Email address (optional - you will receive the booking details there) – Number of participants (adults, children, infants) – Preferred date – Selected tour Please make sure to book your tour in advance to guarantee availability!

A full refund of your deposit due to illness is possible only upon presentation of a medical certificate from a hospital (clinics and pharmacies are not accepted). Example 1: If a family of three (mother, father, and child) is booked for a tour, and the child falls ill, then 100% of the deposit for the child and one parent will be refunded upon providing a hospital certificate. The other parent is expected to join the tour; otherwise, their deposit will not be refunded. For 2-day tours, the refund with a hospital certificate is 50%. Example 2: If a couple is booked for a tour and one of them becomes ill, then only the sick person’s deposit is refunded with a hospital certificate. The other person must attend the tour; otherwise, their deposit will be forfeited. For 2-day tours, the refund with a hospital certificate is 50%.

If you cancel your tour: – Less than 24 hours before the start — 100% penalty (no refund) – Less than 48 hours before the start — 50% penalty – 48 hours or more before the start — 100% refund

Phuket, like many popular tourist destinations, often sees tour operators taking advantage of travelers’ lack of knowledge about actual prices. Upon arrival, guests usually meet with a hotel-assigned guide who may claim that it's only safe to book tours through them. They often say others don’t have insurance, licenses, qualified guides, or decent programs — and may even share scary stories about tourists who were “scammed” after booking elsewhere. In reality, these claims are usually marketing tactics aimed at justifying highly inflated prices — often 2 times higher than the real market rate. So, the honest answer is: Our tours aren’t “cheaper” — they’re just priced fairly and transparently.