Terms of Use

Effective date: the date this document is first published on the website. Platform: getyourtrip.asia and the Get Your Trip mobile app.

1. Service provider

Get Your Trip (the “Platform”, “we”) offers a marketplace for tours, activities and related travel services supplied by independent providers (“Operators”). Platform operator as identified in the existing Privacy Policy: GET YOUR TRIP LLC, 54/11 Soi Cokmakam, Viset Rd, Rawai, Phuket 83130, Thailand. Contact: admin@getyourtrip.asia. Unless an offer expressly states otherwise, we act as an intermediary facilitating inquiries and bookings.

2. Acceptance

By using the Platform, creating an account or submitting a booking request, you accept these Terms and the applicable Booking Terms. Our Privacy Policy explains personal data processing. If you disagree, do not create an account or submit a request.

3. Accounts

Provide accurate information, protect your login credentials and keep your contact details current. Sign-in methods are those actually made available on the website or app. We may restrict abusive or unlawful use subject to applicable rights.

You can delete your account at any time: in the app under “Profile → Delete account”, or by writing to admin@getyourtrip.asia. Before deletion we will ask you to confirm it is you — with your password, by signing in again with Apple or Google, or with a code sent by email. Deletion is permanent: afterwards you can no longer sign in to the account or see its booking history.

Bookings made before deletion remain valid: upcoming trips are not cancelled, a manager will contact you using the details given in the booking, and you can change or cancel a booking through support. Referral bonuses already earned are not cancelled automatically; questions about them are handled by support. Signing up again — including with the same email or the same Apple or Google account — creates a new account; previous bookings, reviews and bonuses are not transferred to it.

Staff, supplier and agent accounts are deleted through support. The Privacy Policy explains which data are erased on deletion, which are kept and why.

4. Listings

Itineraries, schedules, inclusions, age or health restrictions, meeting points, transfers and cancellation rules depend on the individual activity. Operators may update their offerings. We aim for accurate listings, but availability is confirmed only after a request is reviewed.

5. Responsibilities

Operators are responsible for delivering their activities and meeting applicable safety and service obligations. Get Your Trip is responsible for its own intermediary services, including communicating requests, information and customer support. Nothing in these Terms limits liability or consumer rights that cannot legally be excluded.

6. Requests and payments

Submitting a form is a booking request, not a guaranteed reservation. Confirmation follows an availability check. The current iOS app does not collect payments in-app. Usually Get Your Trip collects a deposit and the balance is paid in cash at the activity; some bookings require full prepayment. Payment methods, amount and deadline are communicated after confirmation. See the Booking Terms.

7. Reviews and content

Submit only content you have the right to share. Illegal content, fabricated reviews, spam and interference with the Platform are prohibited. We may moderate content as permitted by law. If you delete your account, your published reviews remain on the site without your name; to remove a review, contact support.

8. Intellectual property

Platform content, software, design and images belong to their respective rights holders. You receive a limited right to use the Platform for lawful personal purposes. Unauthorized scraping or reuse is prohibited except as allowed by law.

9. Changes and availability

We may update the service and these Terms, with appropriate notice of material changes where required. Technical interruptions may occur.

10. Law and complaints

These Terms are governed by the laws of Thailand to the extent permitted by applicable law. Contact admin@getyourtrip.asia. Mandatory consumer protections continue to apply.