FAQ

All tours are available daily, but there may be exceptions. Please check the tour description or contact our support team for details!

If you cancel your tour: – Less than 24 hours before the start — 100% penalty (no refund) – Less than 48 hours before the start — 50% penalty – 48 hours or more before the start — 100% refund

You can change the tour date at least 48 hours before the scheduled departure. Changes requested less than 48 hours in advance are not possible without an additional fee.

– Reducing the number of participants is possible at least 48 hours before the tour. If the change is made less than 48 hours in advance, the deposit for the cancelled participants is non-refundable. – Increasing the number of participants is possible at any time before the tour, but must be confirmed upon request.

You don’t need to look for anyone. Simply go to your hotel reception at the scheduled pickup time and stay there — the driver will find you. Do not leave or try to look for the car yourself. Just wait at the reception. Your voucher on your phone screen is enough — no need to print it. We always provide a 30-minute pickup window (for example: 7:00–7:30). This is in case earlier guests are late or missing and the driver is delayed while trying to locate them. However, you must be at the reception at the first listed time (e.g. 7:00). If no one picks you up within 30 minutes, please call the number on your voucher — we will check what's going on.

There’s no need to worry. There is usually a nearby hotel or guesthouse — you can wait there and the driver will pick you up from that location. If your villa complex has a shared reception area, pickup from there is also possible. The most important thing is to provide us with the exact address of the place you’d like to be picked up from.

1. Cash to a courier (100%) We offer a courier service — our staff member will come to your hotel, hand you the tour voucher, and collect payment in Thai Baht. 2. Thai bank transfer If you have a Thai bank account, you can make a direct transfer to our company account (Get Your Trip). 3. Cryptocurrency (USDT) We also accept payments in USDT.

We really do have similar programs on our website - that’s because we work with many Thai tour suppliers and they often run almost identical tours, sometimes down to the smallest detail. But then how do you choose the right one, you may ask? That’s exactly what our managers are here for - they’ve personally tried all the programs listed on our website. Write to us on +66 95 354 5777 (WhatsApp / Telegram) and get a detailed answer and recommendation.

Phuket is an island in southern Thailand, located in the Andaman Sea. It is the country’s largest island and is connected to the mainland by a bridge. Phuket lies near Krabi and Phang Nga provinces and is considered the main tourist hub of southern Thailand.

The best time to visit Phuket is from November to April, during the dry season with calm seas and ideal weather for beach holidays and excursions. The water is clear, and most boat trips operate without restrictions. From May to October is the rainy season, with stronger waves and occasional heavy showers, but travel is still possible and prices are usually lower.

Yes, Phuket is a great destination for families with children. The island offers calm beaches with gentle water entry, many family-friendly hotels, water parks, zoos, and tours suitable for kids. The key is to choose locations and activities based on the child’s age and the season.