Privacy Policy

1. General Information

GET YOUR TRIP is an online travel platform and marketplace that helps users discover, compare, and book tours, excursions, transfers, boat trips, and other travel services provided by independent tour operators and activity providers across Asia.

In this Privacy Policy, “GET YOUR TRIP,” “we,” “us,” and “our” refer to the operator of the GET YOUR TRIP platform.

We respect your privacy and are committed to handling your personal data responsibly.

This Privacy Policy explains:

• what personal data we may collect;

• why and how we use it;

• who we may share it with;

• how we store and protect it;

• what rights you may have; and

• how you can contact us about privacy matters.

By using the GET YOUR TRIP website, creating an account, submitting an inquiry, or making a booking, you acknowledge that your personal data may be processed as described in this Privacy Policy and in accordance with applicable law.

 

2. Who Is Responsible for Your Personal Data

GET YOUR TRIP operates from Thailand.

GET YOUR TRIP LLC

54/11 Soi Cokmakam, Viset Rd,
Rawai, Phuket 83130, Thailand

GET YOUR TRIP operates the online marketplace. The actual travel services offered through our platform may be provided by independent tour operators, guides, transportation companies, boat owners, activity providers, and other third-party suppliers.

For personal data that is necessary to provide a particular service, the relevant service provider may act as an independent data controller and may have its own privacy policy.

 

3. Personal Data We Collect

Depending on how you use GET YOUR TRIP, we may collect the following categories of personal data.

Booking Information

This may include:

• first and last name;

• email address;

• telephone number;

• number of participants;

• booking date and time;

• selected tour or service;

• information required for transfers or meeting arrangements;

• accommodation details where required for the service;

• flight information where required for transfers;

• age or date of birth where required for a particular service; and

• special requests or comments that you voluntarily provide.

Account Information

If you create an account, we may store:

• your name;

• email address;

• telephone number;

• password in protected form;

• booking history;

• saved or favorite tours; and

• account preferences.

If you sign in using a third-party service such as Google, we may receive certain information from that provider that is necessary to create and operate your GET YOUR TRIP account.

Payment Information

Payments may be processed by third-party payment providers.

Where a payment is processed directly by a payment provider, GET YOUR TRIP does not need to receive or store your full payment card number.

We may receive information such as:

• payment status;

• amount;

• currency;

• transaction identifier; and

• limited card information, such as the last four digits, where provided by the payment provider.

Communications

If you contact us by email, messaging service, social media, website chat, or another communication channel, we may process the information you provide, including the content of the communication, in order to respond to your request and provide customer support.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• date and time of access;

• device type;

• operating system;

• browser type and version;

• browser language;

• pages visited;

• referring URL;

• technical connection information;

• interactions with the website; and

• technical errors or diagnostic information.

We use this information to maintain website security, reliability, and performance and to investigate technical problems.

 

4. How We Use Personal Data

We may use personal data for the following purposes.

Processing Bookings

To:

• process and confirm bookings;

• provide booking details to the relevant service provider;

• organize tours, excursions, transfers, and other services;

• communicate with you about your booking; and

• notify you of changes affecting your booking.

Operating the Platform

To:

• create and manage accounts;

• save favorite tours;

• display booking history;

• provide personalized account features; and

• process user requests.

Customer Support

To respond to questions, resolve booking issues, and provide assistance before, during, and after your trip.

Security

To prevent fraud, abuse, unauthorized access, and other security incidents.

Improving Our Services

To analyze how our website is used, identify technical problems, and improve the functionality, content, and quality of our platform.

Marketing

Where permitted by applicable law and, where required, with your consent, we may send:

• news;

• special offers;

• recommendations;

• promotional materials; and

• information about new tours and services.

You can opt out of marketing communications at any time.

 

5. Bookings with Third-Party Tour Operators

GET YOUR TRIP operates as a travel marketplace.

This means that a tour or excursion may be listed and sold through our platform, while the actual service is provided by an independent operator or supplier.

After you make a booking, we may provide the relevant supplier with the personal data necessary to fulfil your booking.

For example, a supplier may receive:

• your name;

• telephone number;

• number of participants;

• tour date;

• accommodation information;

• transfer details; and

• other information required to provide the booked service.

The service provider may process this information for the purpose of fulfilling your booking and may have its own privacy policy.

 

6. Payments

Payments may be processed through third-party payment providers.

Depending on the payment method, the payment provider may process your payment information in accordance with its own privacy policy and security requirements.

GET YOUR TRIP receives only the information necessary to confirm and record the payment.

 

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used for:

• authentication;

• remembering preferences;

• security;

• booking functionality;

• analytics;

• performance improvements;

• personalization; and

• marketing, where permitted by applicable law.

Strictly necessary cookies may be used without separate consent where they are required for the operation of the website.

Where consent is required for analytics or marketing cookies, we will request the appropriate consent.

 

8. Analytics and Marketing Technologies

We may use third-party analytics and marketing services to understand how users interact with our website.

These services may process technical information about your device and interactions with our website in accordance with their own policies.

Where required by applicable law, we use consent mechanisms before activating non-essential analytics or marketing technologies.

 

9. Sharing Personal Data

We may share personal data with the following categories of recipients where necessary:

• tour operators;

• excursion and activity providers;

• transportation companies;

• boat and yacht operators;

• hotels and other service providers where necessary to provide a service;

• payment providers;

• hosting and infrastructure providers;

• IT service providers;

• email and communication service providers;

• analytics and technical service providers;

• professional advisers; and

• government authorities where required by law.

We do not sell users' personal data as a standalone commercial product.

 

10. International Transfers

GET YOUR TRIP serves customers and works with service providers in different countries.

As a result, your personal data may be processed or stored in a country other than your country of residence.

Where personal data is transferred internationally, we take reasonable measures to protect it in accordance with applicable data protection laws.

 

11. Children's Personal Data

Our services may be used by families and groups that include children.

Where information about a child is required to make a booking, it should be provided by a parent, legal guardian, or another person who is authorized to provide such information.

We do not intentionally seek to collect children's personal data for marketing purposes.

 

12. Reviews

After completing a booking, we may invite you to leave a review or rating.

Reviews may be published on our website together with your name or another display identifier that you provide.

We may use reviews to improve our services and help other users make informed decisions.

If you would like to remove a review, you may contact our customer support team.

 

13. Service Communications

We may send communications that are necessary to process and fulfil your booking, including:

• booking confirmations;

• meeting time and location;

• schedule changes;

• instructions from the service provider;

• cancellation or modification notifications; and

• other information necessary to provide the booked service.

These communications are service-related rather than marketing communications and may be sent where permitted by applicable law.

 

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• the type of personal data;

• the nature of the booking;

• accounting and tax requirements;

• dispute resolution;

• security requirements; and

• the need to establish, exercise, or defend legal claims.

When personal data is no longer required, we may delete, anonymize, or otherwise securely dispose of it, unless we are legally required to retain it.

 

15. Data Security

We use reasonable technical and organizational measures designed to protect personal data against:

• unauthorized access;

• loss;

• alteration;

• destruction;

• unauthorized disclosure; and

• other unlawful processing.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

 

16. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• receive information about how your personal data is processed;

• request access to your personal data;

• correct inaccurate or incomplete information;

• request deletion of your personal data;

• request restriction of processing;

• object to certain types of processing;

• request data portability where applicable;

• withdraw consent where processing is based on consent;

• unsubscribe from marketing communications; and

• lodge a complaint with the relevant data protection authority.

These rights may be subject to legal conditions and exceptions.

 

17. Users in the European Economic Area and the United Kingdom

GET YOUR TRIP is based and operates in Thailand, but our services are available to customers around the world.

Where the processing of your personal data falls within the territorial scope of applicable European data protection laws, including the EU General Data Protection Regulation (GDPR), we will comply with the relevant requirements to the extent they apply.

Users covered by such requirements may have additional rights, including rights of access, rectification, erasure, restriction of processing, objection, and data portability.

The applicability of the GDPR depends on its territorial scope and the specific circumstances of the processing.

 

18. Legal Bases for Processing

Depending on the circumstances, we may process personal data on the following legal bases:

• performance of a contract or booking;

• providing a service requested by you;

• compliance with legal obligations;

• our legitimate interests or the legitimate interests of a third party;

• your consent, where required;

• protection of vital interests; and

• other legal bases permitted by applicable law.

 

19. Privacy Requests

If you wish to exercise your privacy rights or ask questions about how GET YOUR TRIP processes your personal data, please contact us using the contact details provided on our website.

Where appropriate, your request should include:

• your name;

• email address or other contact information;

• a description of your request; and

• information necessary to identify your account or booking.

We may request additional information where reasonably necessary to verify your identity.

 

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this document.

We recommend checking this page periodically for the latest version of our Privacy Policy.

 

Last updated: August 29, 2026