Booking Terms

Effective date: the date this document is first published on the website. These terms apply to activity requests submitted through Get Your Trip.

1. Request and confirmation

Select an activity, date and participants and provide the required contact details. Pressing “Send” asks us to check availability; it does not automatically confirm a booking. A manager or Operator checks availability and responds through the selected contact channel. A booking is confirmed only after an explicit confirmation and agreement on the applicable details.

2. Prices and inclusions

The available price and inclusions are shown before the request. Final pricing may depend on the confirmed date, participant categories, extras, transfers and Operator conditions. Any changes or mandatory surcharges must be disclosed before you accept the confirmed offer. Currency is stated in the offer.

3. Payment

The first version of the Get Your Trip mobile app does not accept in-app payments. Get Your Trip generally collects a percentage deposit, with the balance paid in cash at the activity. Certain activities or bookings may require 100% advance payment. The amount, currency, payee and deadline are disclosed before payment. Available deposit methods may include: (1) bank transfer to supplied Russian bank details; (2) USDT transfer to a verified wallet address; (3) cash collection by courier in Kata Noi, Kata, Karon, Patong and Kamala (other areas may incur an additional fee disclosed in advance); and (4) Visa or Mastercard issued by non-Russian banks, with an additional 6% processing fee disclosed before payment where permitted by applicable rules. Actual availability may vary. Never send funds to unverified payment details. For cancellations within the applicable free-cancellation window, Get Your Trip refunds the deposit it received in cash. Where a separate 6% Stripe card-processing fee was charged, that fee is excluded from the refunded amount only where permitted by applicable law and clearly disclosed before payment. Other cases are governed by the Cancellation & Refund Policy.

4. Participants and preparation

Provide accurate details and arrive at the meeting point on time. Documentation, health, age, equipment, transfer and departure requirements are communicated in the listing and confirmation. Ask about any material restrictions before accepting the booking.

5. Changes and unavailability

If an activity is unavailable, we may offer another date, an alternative activity or cancellation of the request. Substitutions require your agreement. An unconfirmed request that cannot be fulfilled is not a cancellation of a confirmed booking.

6. Cancellations and refunds

The cancellation terms of the specific activity, disclosed before confirmation, and our Cancellation & Refund Policy apply. Many activities allow free cancellation up to 48 hours before the start; some have a 24-hour cutoff and some rates may be non-refundable. These are common examples, not a universal guarantee: the Operator sets the applicable deadline, which must be disclosed in the activity terms before confirmation. Mandatory consumer rights remain unaffected.

7. Support

Contact admin@getyourtrip.asia with your request reference, activity name and date. We will assist with communication and resolution involving the Operator.